Returns & Refunds
We want you to be happy with your purchase. This policy explains when you can return a product and how refunds work.
Faulty products
If a product is faulty within 6 months of delivery, you can choose a repair, replacement or refund, as allowed by the Consumer Protection Act. After 6 months, faults are handled under the manufacturer's warranty (see our Warranty page).
Changed your mind
Single items that have not been installed or used, and are returned in their original, undamaged packaging, can be returned within 7 days of delivery. You pay the cost of returning the item to us in Centurion.
Installed systems, and products ordered specially for you, cannot be returned because you changed your mind once installation has started. Please make sure you are happy with the quote before you accept it.
How to return a product
- WhatsApp us on +27 78 388 3975 or email info@ndlovuelectrical.co.za with your invoice number and the reason for the return.
- We confirm the return and arrange collection or drop-off.
- We inspect the product within 5 working days.
Refunds
Approved refunds are paid by EFT to the account you paid from, within 30 days of us receiving the returned product. Delivery and installation charges are refunded only when the product was faulty.
Cancelling before installation
You can cancel an accepted order before installation starts. Any deposit is refunded, less costs for items we ordered specially for you, which we will explain upfront.